Last updated: 23 September 2026
These Terms of Service ("Terms") govern access to and use of Vyera, the AI co-founder platform available at vyera.ai and its subdomains, including its agents, features, content and related services (together, the "Service"). The Service is provided by Linvex Solutions Limited, trading as Vyera ("Vyera", "we", "us", "our").
By creating an account, accepting an invitation to an account, or using the Service, you agree to these Terms. If you do not agree, do not use the Service.
1. Business use only
1.1 The Service is provided for business use only. By using it, you confirm that:
(a) you are at least 18 years old;
(b) you are acting for purposes relating to your trade, business, craft or profession, and not as a consumer;
(c) if you accept these Terms on behalf of a company or other organisation, you have authority to bind it, and "you" means that organisation; and
(d) neither you, your organisation, nor any person who owns or controls it is the subject of sanctions imposed by the United Kingdom, the European Union, the United Nations or the United States, or is located or ordinarily resident in a country or territory subject to comprehensive sanctions, and you will not use the Service in breach of any sanctions or export control law.
1.2 Because the Service is supplied business to business, laws that protect consumers only do not apply to it.
2. The Service
2.1 Vyera is a platform of AI agents that works across findability, marketing, strategy and execution for your business. Depending on your plan, the Service can analyse your business and the market it operates in (including search visibility, visibility in AI assistants, reviews, pricing and competitors), recommend actions, generate written, visual and audio content, and carry out tasks that you authorise.
2.2 Early access. The Service is in an early access phase. Features, agents, limits and availability may change, and no service level applies unless agreed in an order form signed by both parties. We will give reasonable notice before removing a feature that forms a material part of a paid plan you subscribe to.
2.3 Beta features. Features labelled beta, preview, experimental or coming soon are provided for evaluation only. They may change or be withdrawn at any time, may be subject to additional terms shown when you enable them, and are excluded from any availability, support or performance commitment.
2.4 Changes to the Service. We may update, replace or improve the Service, including the AI models, data sources and third-party services it relies on. We will not make a change that materially reduces the core functionality of your paid plan during a billing period you have already paid for.
3. Accounts and users
3.1 Each account is for one business. You may invite members of your organisation to your account up to the limits of your plan. You are responsible for your users, for their compliance with these Terms, and for all activity under your account.
3.2 You must keep sign-in credentials secure, keep account information accurate, and tell us promptly at support@vyera.ai if you suspect unauthorised access. We recommend that every user enables two-factor authentication.
3.3 If you sign in through a third-party identity provider, your use of that provider is governed by its own terms.
4. Plans, the free plan and credits
4.1 Plans. The features, limits, credit allowance and price of each plan are shown on our pricing page and at checkout at the time you buy. Those details form part of your agreement with us.
4.2 Free plan. We may offer a free plan that gives a limited, one-time allowance so you can see what the Service does. Once used, the free allowance does not renew. One free plan is available per organisation, and creating additional accounts or organisations to obtain further free usage is not permitted. We may change or withdraw the free plan at any time.
4.3 Credits. Paid plans include a credit allowance for actions that consume computing or data resources. Unless the pricing page states otherwise:
(a) your allowance renews at the start of each allowance period, which runs from your subscription date, and unused allowance does not roll over;
(b) credits bought as top-ups remain available across allowance periods while your subscription is active, and expire when your subscription ends;
(c) the number of credits an action uses may depend on the resources it consumes, such as the length of inputs and outputs, and the Service shows credit usage where practicable;
(d) the pricing page shows which features use credits, and if your credits run out, features that use credits pause until your allowance renews or you buy a top-up, while features that do not use credits keep working;
(e) credits have no cash value, are not property, and cannot be transferred, exchanged or refunded; and
(f) we may change the number of credits a feature uses by giving at least 14 days' notice by email or in the Service.
4.4 Fair use. We may apply reasonable usage and rate limits to protect the Service and other customers.
5. Fees, billing and changes of plan
5.1 Fees are charged in US dollars, in advance, through our payment processor. We do not store full payment card details.
5.2 Subscriptions renew automatically for successive periods of the same length unless you cancel before the renewal date.
5.3 Fees are exclusive of VAT and other applicable taxes, which will be added where required. You are responsible for all taxes on your purchase other than taxes on our income.
5.4 We may change our prices by giving at least 30 days' notice by email. A price change takes effect from your next renewal. If you do not accept it, you may cancel before the renewal date.
5.5 Upgrades take effect immediately and are charged as shown at checkout. Downgrades take effect from the start of your next billing period. When you downgrade, you must bring your use within the limits of the new plan, including choosing which tracked items to keep.
5.6 Some selections, such as the competitors your plan tracks, may be fixed once confirmed. The Service tells you before you confirm any such selection.
5.7 If a payment fails, we may suspend paid features until payment is received. If an amount remains unpaid 30 days after we notify you, we may end your subscription.
6. Cancellation and refunds
6.1 You may cancel at any time in your account settings or by emailing support@vyera.ai. Cancellation takes effect at the end of your current billing period, and you keep access until then.
6.2 Fees are non-refundable, including for partial billing periods, unused time on annual plans and unused credits, except where we have charged you in error or where the law requires a refund.
7. Connected accounts
7.1 You may connect third-party accounts to the Service, such as website analytics, search console, social media and workplace messaging accounts ("Connected Accounts"). By connecting an account, you authorise us to access and use it within the permissions you grant, solely to provide the Service to you.
7.2 You can disconnect a Connected Account at any time in the Service or through the third party's own settings. When you do, we revoke our access and delete the data we obtained from it, as described in our Privacy Policy.
7.3 You are responsible for complying with the terms of each Connected Account. Third-party platforms are outside our control, and we are not responsible for their availability, for changes to their services or interfaces, or for any action they take against your account.
7.4 Our use and transfer of information received from Google APIs adheres to the Google API Services User Data Policy, including its Limited Use requirements, as described in our Privacy Policy.
8. Agents and actions on your behalf
8.1 Agents act within the permissions, settings and instructions you give them. You are responsible for reviewing Outputs and for the actions you authorise, including scheduled or automated actions you enable.
8.2 Publishing. Where the Service can publish content to a Connected Account, content is published only after you approve it, unless you turn on a setting that allows scheduled or automatic publishing. If you do, you authorise us to publish on your behalf in line with that setting until you turn it off. You are the publisher of all content posted to your accounts.
8.3 Unless a feature expressly states otherwise, the Service does not publish to your website, run advertising campaigns, spend money, or contact third parties on your behalf. Where an Output is for you to use elsewhere, such as web page copy, advertising copy or images, you decide whether and how to use it and are responsible for using it lawfully, including under advertising codes and the policies of the platform concerned.
9. Your content
9.1 "Customer Content" means the information, materials, instructions, files and data that you or your users submit to the Service or make available to it, including through Connected Accounts. You keep all rights in Customer Content.
9.2 You grant us a worldwide, non-exclusive, royalty-free licence to host, copy, process, transmit and display Customer Content to provide, maintain, secure and support the Service, and to improve it using aggregated or de-identified data as described in clause 9.5.
9.3 You confirm that you have all rights and permissions needed to submit Customer Content and to let us use it under these Terms, and that it does not infringe anyone's rights or break any law.
9.4 We do not use Customer Content to train generalised AI models. Under our agreements with them, our AI model providers may not use Customer Content to train their models.
9.5 We may create aggregated or anonymised data from Customer Content and from use of the Service, in a form that does not identify you, your business or any individual, and use it to operate, secure, benchmark and improve the Service. Non-personal market data that we obtain from third-party sources, such as search metrics and public web data, may be reused across customers. Your account data and private business information are never shared with other customers.
10. Outputs
10.1 "Outputs" means the analysis, recommendations, reports and content that the Service generates for you. As between you and us, and subject to payment of applicable fees and to clause 10.2, you own the Outputs, and we assign to you any rights we have in them.
10.2 Outputs may include or be based on material owned by others, including search results, public web pages, reviews, answers given by AI assistants and data from third-party providers ("Third-Party Material"). We do not assign any rights in Third-Party Material. You may use it for your internal business analysis and otherwise only as the law and the rights of its owners allow.
10.3 Outputs are produced by AI and automated analysis. They may be inaccurate, incomplete or out of date, and figures described as estimates are estimates. You must check Outputs before relying on them, particularly before publishing them or making significant decisions. Outputs are general business information and are not legal, financial, tax or other professional advice.
10.4 Because Outputs are generated using models and public data that others also use, similar or identical Outputs may be generated for other customers. Your ownership of your Outputs does not prevent this.
10.5 Generated images, audio and video may unintentionally resemble existing works, brands or real people. We do not clear rights in generated media, and you must check it before use. You must not use the Service to create content that depicts or imitates an identifiable real person without their permission, or synthetic media intended to deceive, and you must label AI-generated content where the law or a platform requires it.
11. Information about other businesses
11.1 The Service analyses publicly available information about businesses, including your competitors, from sources such as websites, search engines, review platforms and AI assistants. We do not guarantee that this information is accurate, complete or current.
11.2 You must use information about other businesses and people lawfully, including in line with competition, consumer protection, advertising and data protection law, and must not use it to harass, defame or unfairly target any person or business.
12. Data protection
12.1 Each party will comply with the data protection laws that apply to it in connection with the Service, including the UK GDPR, the Data Protection Act 2018, the Privacy and Electronic Communications Regulations 2003 and, where applicable, the EU GDPR.
12.2 We act as a controller for the personal data described in our Privacy Policy, such as account, billing and usage data, and for publicly available data we collect to operate the Service.
12.3 Where Customer Content includes personal data, we process it on your behalf as a processor. That processing is governed by our Data Processing Addendum at vyera.ai/dpa ("DPA"), which forms part of these Terms.
12.4 You must not submit to the Service special category personal data, personal data relating to criminal convictions or offences, personal data relating to children, payment card data, government identification numbers or passwords for third-party services, unless we have agreed in writing. The Service does not need any of this data to work.
13. Acceptable use
You must not, and must not allow anyone else to, use the Service to:
(a) break any law or regulation, or infringe the rights of any person;
(b) create or distribute content that is defamatory, harassing, hateful, sexually explicit, violent, or harmful to children;
(c) create misleading content, including false reviews, fake endorsements, impersonation, or comparative claims you cannot substantiate;
(d) send spam or unlawful marketing communications, or post in breach of a platform's rules on automation, manipulation or inauthentic behaviour;
(e) make decisions about individuals' employment, credit, insurance, housing, education or access to essential services;
(f) resell, sublicense or provide the Service to third parties, or use it on behalf of any business other than your own, without our written agreement;
(g) copy, scrape or extract data from the Service other than through features we provide, or reverse engineer or attempt to extract its source code, models, prompts or underlying data, except where the law allows;
(h) interfere with, disrupt or probe the security of the Service, or circumvent usage limits, credit metering, access controls or free plan limits;
(i) share account credentials, exceed the users permitted by your plan, or create multiple accounts to avoid plan limits;
(j) introduce malware, or use the Service to attack any system; or
(k) build or train a competing product or service.
14. Our intellectual property
14.1 We and our licensors own all rights in the Service, including its software, agents, prompts, scoring methods, designs and branding. These Terms give you a right to use the Service during your subscription and do not transfer any other rights to you.
14.2 If you give us feedback or suggestions, we may use them without restriction and without any obligation to you.
15. Confidentiality
Each party will keep the other's confidential information confidential and use it only to perform or exercise its rights under these Terms, except where disclosure is required by law. This does not apply to information that is or becomes public through no fault of the receiving party, that the receiving party already lawfully held, or that it develops independently.
16. Publicity
We may name you as a customer, and use your name and logo, on our website and in marketing materials. You may opt out at any time by emailing support@vyera.ai, and we will stop new uses promptly.
17. Support and availability
We provide support by email at support@vyera.ai and through the Service, and we aim to respond within one business day. We may suspend the Service for maintenance and will give advance notice where reasonably possible.
18. Suspension
We may suspend all or part of your access, with notice where practicable, if you breach clause 12.4 or 13, if fees are overdue, if your use creates a security or legal risk for us, the Service or others, if a third-party platform requires it, or if the law requires it. We will restore access once the issue is resolved.
19. Disclaimers
Except as expressly set out in these Terms, the Service and Outputs are provided "as is" and, to the fullest extent permitted by law, all warranties, conditions and other terms implied by statute or common law are excluded, including those of satisfactory quality and fitness for a particular purpose. We do not warrant that the Service will be uninterrupted or error-free, or that Outputs or any action taken on them will achieve any particular result.
20. Liability
20.1 Nothing in these Terms limits or excludes liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be limited or excluded by law.
20.2 Subject to clause 20.1, neither party is liable, whether in contract, tort (including negligence), breach of statutory duty or otherwise, for any loss of profits, revenue, business, contracts, anticipated savings, goodwill or reputation, for any loss or corruption of data except as provided in the DPA, or for any indirect or consequential loss.
20.3 Subject to clauses 20.1 and 20.4, each party's total aggregate liability arising out of or in connection with these Terms in any 12-month period is limited to the fees paid and payable by you in the 12 months before the event giving rise to the claim, or US$100 if you have paid no fees.
20.4 The limit in clause 20.3 does not apply to your obligation to pay fees, to your obligations under clause 21, or to your breach of clause 12.4 or 13.
20.5 We are not responsible for loss caused by the acts or omissions of third-party platforms, by content you approve or choose to publish automatically, or by reliance on Outputs you have not checked.
21. Your responsibility for third-party claims
21.1 You will defend us against, and pay the losses, damages and reasonable costs we incur as a result of, any third-party claim arising from your Customer Content, from content published to your accounts or used by you, or from your breach of clause 12.4 or 13, except to the extent the claim is caused by our breach of these Terms.
21.2 We will notify you promptly of any such claim, let you control its defence and settlement (provided no settlement imposes any obligation on us without our consent), and give you reasonable assistance at your cost.
22. Term, termination and exporting your data
22.1 These Terms apply from the moment you accept them until your account is closed or terminated.
22.2 Either party may terminate these Terms by notice if the other commits a material breach that is not remedied within 14 days of notice requiring it to be remedied. We may terminate immediately by notice for a serious or repeated breach of clause 12.4 or 13.
22.3 When these Terms end, your right to use the Service ends. For 30 days afterwards, you may ask us to export your Customer Content and Outputs. After that, we delete them as described in our Privacy Policy and the DPA.
22.4 Clauses 9.5, 10, 12, 14, 15, 19, 20, 21, 22.3, 22.4 and 24, and any other provision that by its nature is intended to continue, survive the end of these Terms.
23. Changes to these Terms
We may update these Terms from time to time. We will give at least 14 days' notice of any material change by email or in the Service. Changes that are not material, or that are required by law, may take effect when published. If you do not accept a material change, you may cancel before it takes effect. Continuing to use the Service after that date means you accept the updated Terms.
24. General
24.1 Governing law and jurisdiction. These Terms, and any dispute or claim arising out of or in connection with them, are governed by the law of England and Wales. The courts of England and Wales have exclusive jurisdiction, except that either party may seek urgent injunctive relief in any jurisdiction.
24.2 Entire agreement. These Terms, the DPA, your plan details shown at checkout and any order form signed by both parties form the entire agreement between us about the Service. Neither party has relied on any statement or promise not set out in them, but nothing in this clause limits liability for fraud.
24.3 Order of precedence. If there is a conflict, the following order applies: (1) an order form signed by both parties; (2) the DPA, for the processing of personal data; (3) your plan details at checkout and on the pricing page; (4) these Terms. Our Privacy Policy explains how we handle personal data and should be read alongside them.
24.4 Assignment and subcontracting. You may not transfer your rights or obligations under these Terms without our written consent. We may transfer them as part of a reorganisation, merger or sale of all or part of our business. We may use subcontractors and service providers to provide the Service and remain responsible for their performance.
24.5 Severance and waiver. If any provision is found to be invalid or unenforceable, the rest of these Terms remains in effect. A failure or delay in exercising a right is not a waiver of it.
24.6 Third-party rights. No person other than the parties has any right under the Contracts (Rights of Third Parties) Act 1999 to enforce these Terms.
24.7 Force majeure. Neither party is liable for delay or failure caused by events beyond its reasonable control, including failures of internet, hosting, AI model or data providers and third-party platforms. This does not apply to your obligation to pay fees.
24.8 Notices. Formal notices to us must be sent to info@vyera.ai. We will send notices to the email address of your account owner or through the Service.
24.9 Relationship. Nothing in these Terms creates a partnership, joint venture, agency or employment relationship between the parties.
24.10 Language. These Terms are made in English, and the English version prevails over any translation.
25. Contact and company details
Support: support@vyera.ai
Legal notices: info@vyera.ai
Vyera is a trading name of Linvex Solutions Limited, a company registered in England and Wales under company number 17048922.